Privacy Policy

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 Last Updated: December 11, 2024

Brooks Business Solutions LLC ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our services, visit our website, or opt into our SMS text messaging program.

We may collect personal information that you voluntarily provide to us when you:

• Fill out contact forms on our website
• Subscribe to our text messaging service
• Request consultations or services
• Communicate with us via email or phone

This information may include:

• Full name
• Phone number
• Email address
• Company name and details
• Business information relevant to our services

When you visit our website, we may automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Device type and operating system
• Pages visited and time spent on pages
• Referring website addresses

We use the information we collect for the following purposes:

• Service Delivery: To provide business consulting services, respond to inquiries, and fulfill service requests
• Communication: To send you information about our services, respond to your questions, and provide customer support
• SMS Marketing: To send text messages about business insights, promotional offers, events, and service updates (only if you've opted in)
• Website Improvement: To analyze usage patterns and improve our website functionality and user experience
• Legal Compliance: To comply with applicable laws, regulations, and legal processes

By opting into our SMS text messaging program, you agree to receive marketing and promotional text messages from Brooks Business Solutions. Messages may include:

• Business insights and industry updates
• Exclusive promotional offers and discounts
• Event notifications and webinar invitations
• Service announcements and company news

Message frequency varies but typically does not exceed one message per week. You may receive additional messages if you initiate communication or request specific information.

By providing your phone number and checking the consent box, you expressly consent to receive text messages from Brooks Business Solutions at the number provided. Consent is not a condition of purchase or use of our services.

You can opt out of receiving text messages at any time by:

• Replying STOP to any text message you receive from us
• Contacting us directly using the information provided below

After you opt out, you will receive a confirmation message, and no further messages will be sent unless you opt in again.

For help or questions about our text messaging program, reply HELP to any message or contact us directly.

Standard message and data rates may apply based on your mobile carrier's plan. Please consult your mobile service provider for details about your messaging plan.

Our text messaging service is available on major U.S. carriers including AT&T, T-Mobile, Verizon, Sprint, and other participating carriers.

When you opt into our SMS program, we collect:

• Your mobile phone number
• Your name (if provided)
• Your consent timestamp and opt-in status
• Message delivery status and engagement data

This information is used solely to:

• Deliver text messages to you
• Manage your subscription preferences
• Comply with legal and regulatory requirements
• Improve our messaging services

We do not sell, rent, or share your SMS opt-in data or consent status with third parties for their marketing purposes.

We may share your information with:

• Service Providers: Third-party companies that help us deliver SMS messages (such as messaging platform providers and telecommunications carriers)
• Legal Compliance: When required by law, court order, or governmental authority

We do not sell or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: With trusted third-party vendors who assist us in operating our website, conducting our business, and providing services to you (e.g., email service providers, website hosting, analytics)
• Legal Requirements: When we believe disclosure is necessary to comply with applicable law, regulation, legal process, or governmental request
• Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our business
• Protection of Rights: To protect the rights, property, and safety of Brooks Business Solutions, our clients, or others

We implement reasonable security measures to protect your personal information from unauthorized access, use, alteration, and disclosure. These measures include:

• Secure data transmission using encryption protocols
• Restricted access to personal information on a need-to-know basis
• Regular security assessments and updates

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Comply with our legal obligations
• Resolve disputes and enforce our agreements

When your information is no longer needed, we will securely delete or anonymize it.

You have the following rights regarding your personal information:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications (email and SMS) at any time
• Data Portability: Request a copy of your data in a commonly used format

To exercise these rights, please contact us using the information provided below.

Our website may use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic. You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "Last Updated" date at the top of this page
• Sending you a notification (if required by law)

Your continued use of our services after changes are posted constitutes acceptance of the updated Privacy Policy.

By opting into our SMS text messaging program, you agree to these Terms of Service in addition to our Privacy Policy.

You must be 18 years of age or older and authorized to use the mobile phone number you provide to participate in our SMS program.

We reserve the right to modify or discontinue our SMS program at any time, with or without notice. We may also change message frequency or content based on business needs.

Our SMS program is provided "as is" without warranties of any kind. We do not guarantee that messages will be delivered on time or at all. Message delivery may be affected by factors outside our control, including carrier delays or technical issues.

Brooks Business Solutions shall not be liable for any damages arising from your participation in our SMS program, including but not limited to delayed or undelivered messages, message content errors, or charges from your mobile carrier.

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information is collected, used, shared, or sold
• Right to delete personal information held by us
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

Our services are operated from the United States. If you are located outside the United States, please be aware that information you provide will be transferred to, stored, and processed in the United States. By using our services, you consent to this transfer.

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Brooks Business Solutions LLC

Email: mark@brooksbizsolutions.com

Phone: +1 (805) 292-0704

We will respond to your inquiry within a reasonable timeframe.

By using our website, engaging with our services, or opting into our SMS program, you acknowledge that you have read, understood, and agree to be bound by this Privacy Policy and Terms of Service.